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Can I change or cancel my order once I've already placed it?

If you have placed an order but not yet received an email saying your order has shipped, contact us and we will do our best to accommodate you. If the order has already shipped, cancellations or changes are no longer possible.


How long does shipping take?

Our FREE domestic shipping uses UPS Ground service from Los Angeles. Shipping times vary depending on your location and take approximately 2-7 days. 

Can I expedite shipping?

Yes, please choose the 'expedited shipping' option during the check-out process. Charges apply for expedited shipping.

Do you ship internationally?

Unfortunately, we are not able to offer international shipping at this time.


What is your return policy?

You may return an unused item in its original packaging (including hang tags) within 30 days after you place your order. If you have questions about returns or are unsatisfied with your items, please contact us.

How do I make a return?

Good news: returns are easy and domestic shipping is FREE. Your order will come with a pre-printed, pre-paid return label in the box. Take your unused item in its original packaging to your nearest UPS Drop Off location, and we will refund the order once we receive and review it.


I would like to send a gift - can I create a customized gift message or receipt?

We are happy to help you give the gift of Morrow Soft Goods. Enter your gift message during check-out or contact us with any specific requests. If you enter a gift message we will automatically provide a gift packing slip with no prices on it.


How do I care for my Alpaca Throw Blanket?

To keep your blanket preserved for years to come, we recommend DRY CLEANING ONLY. This is because the fine fibers of alpaca can get easily damaged with agitation in a wash cycle (even on delicate), with heat from a washer or dryer, and from detergent (even gentle ones).

How do I care for my Linen Sheets or Duvet?

Linen can be machine washed with a gentle detergent on Cool / Cold and tumble dried on Low or air dried. Heat from a hot wash cycle or hot dryer can degrade the durability of the linen fiber over time and should be avoided. Do not bleach. Iron if desired.

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